As aBi implements the new aBi Business Plan 2019-2023, there is need to constantly update and improve understanding of the agribusiness and financial services sectors, of specific VCs and technical and financial innovations relevant to its business.

aBi believes that customers’ opinions and feedback are one of the most essential components for the sustainability and growth of our business and are considered important throughout the customer/ stakeholder engagement. This was the key motivation for undertaking the survey business.

The objective was to determine the current levels of service quality and customer satisfaction among aBi key stakeholders. The feedback sought was to assess satisfaction or dissatisfaction the stakeholders feel with aBi products and services to improve and address the needs and wants of the customer to ensure that satisfaction levels of stakeholders are improved and/or sustained to enhance performance for aBi and partners.